The Ward Law Group is seeking an experienced Personal Injury Senior Case Manager to join our New York personal injury team.This is an opportunity for an accomplished personal injury professional who can independently manage a high-volume caseload while providing exceptional service to clients throughout the life of their cases.The ideal candidate has extensive New York personal injury experience, strong knowledge of New York procedures and deadlines, and experience handling cases involving auto accidents, premises liability, construction/Labor Law matters, and other complex personal injury claims.As a senior member of the team, you will also serve as a resource and mentor to junior case managers and support staff.Key ResponsibilitiesManage approximately 75–150+ personal injury cases from intake through settlement or litigation transitionMaintain regular communication with clients regarding case status, treatment, documentation, and next stepsGather, organize, and review medical records, medical bills, accident reports, insurance information, and supporting documentationFollow up with medical providers to ensure records and bills are obtained timelyMonitor statutes of limitations, CPLR deadlines, No-Fault requirements, and other critical New York case deadlinesPrepare correspondence, demand packages, case summaries, and documentation supporting settlement negotiationsAssist attorneys with discovery, bills of particulars, depositions, IMEs, and litigation preparationCoordinate with insurance carriers, medical providers, opposing counsel, and other partiesAssist with NYSCEF filings and case documentationIdentify and track Medicare, Medicaid, health insurance, workers' compensation, and other potential liensSupport settlement and disbursement processes to ensure files are resolved accurately and efficientlyMaintain accurate and detailed case notes within the firm's case management systemMentor and support junior case managers, paralegals, and other team membersMaintain strong productivity, quality, and client-service standards in a high-volume environmentClient CommunicationContact clients within 24 hours of receiving their case to introduce themselves.Present initial settlement offers to clients within 48 hours of receipt.Educate clients about further medical treatments such as injections, rhizotomies, surgeries, TBI treatment, etc.Inform clients about the necessity to file lawsuits.Return all client calls the same day.Maintain bi-weekly communication with clients to ensure effective communication.Inform clients of case settlements and explain the reductions process.Insurance CommunicationFollow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.Communicate settlement offers and counteroffers under the direct supervision of an attorney.Conduct settlement negotiations under the direct supervision of an attorney.Confirm coverage information (UM, PIP, and BI coverages).Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.Send UM subrogation waivers and follow up to confirm UM subrogation is waived.Schedule mediations.Prepare mediation/global settlement/settlement conference summaries or presentations.File NotationLog initial offers within 24 hours of receipt.Maintain thorough and accurate notes/records in Litify.Keep client files updated in Litify.Track offers, demands, and client authority in the negotiation link.Save documents or photos in the appropriate folder.Enter case resolution details in the resolution link.Pay outstanding invoices and keep the expenses link updated.Review and update links for injuries and treatment, approval requests, liens, Litify notes, litigations, negotiations, requests, resolutions, etc.Use appropriate call subjects when logging calls.Case ReviewReview settlement offers before sending them to insurance companies.Revise surgical case reviews before clients undergo procedures.Conduct weekly audits for all cases.Discharge cases as needed.Draft and file lawsuits on behalf of the attorney, when applicable.Dismiss lawsuits on behalf of the attorney, when applicable.Provider CommunicationObtain estimates from providers before closing cases.Follow up and obtain health insurance liens.Check provider balances and obtain POD leader authority before settling cases with hospitals.Client ServiceEnsure high standards of client service and satisfaction.Address client concerns and inquiries promptly and professionally.Contact clients every 14 days.Return client voicemails the same day.
